Privacy Policy

This Notice explains how we obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).

At Lucy Heresy (PTY)LTD we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.

About The Company

Lucy Heresy Access Exchange Market

The Information We Collect

We collect and process your personal information mainly for identification and payments for services or for services rendered. For this purpose we will collect contact details including your name, contact details, bank details and organisation.

We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.

Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.

How We Use Your Information

We will use your personal information only for the purposes for which it was collected and agreed with you.

For example:

1. To gather contact information;
2. To confirm and verify your identity or to verify that you are an authorised user for security purposes;
3. For the detection and prevention of fraud, crime, or other malpractice;
4. For audit and record keeping purposes;
5. In connection with legal proceedings.

Disclosure Of Information

We may disclose your information only under these conditions:

1. Where we have a duty or a right to disclose in terms of law or industry codes;
2. Where we believe it is necessary to protect our rights.

Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.

We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.

Your Rights To Access Information

You have the right to request a copy of the personal information we hold about you. There will be security requirements before before we can begin the process. To do this you can contact us on our communication channels.

Correction Of Information

You have the right to ask us to update, correct or delete your personal information. There will be security requirements before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.

Definition of personal information

According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person.

How to contact us

If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us on our communication channels.